Returns and Replacements
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us Customer Support and we will be glad to arrange a return or exchange for you. If you are not satisfied with your purchase, you may return it within 14 days of receipt for an exchange, credit or refund (excluding shipping and processing fees). All products are guaranteed for one year against defects.
To return an item, please follow the steps below:
- Please enclose a copy of your invoice or Packing Slip with your return, if possible if not available then include your name, address, phone number and order number.
- Please include a detailed note explaining the reason for the return and send returns and exchanges to:
12461 Tibbetts street, Sylmar, CA 91342
- Carefully repackage the merchandise. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.
- Return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.
- Please follow the same return procedure as above.
- If a package is returned to us as undeliverable we will contact you via email. A refund will be given for the product only and not for shipping fees or you may elect to have the package resent and an additional shipping fee will be charged.
- If a package is refused by you for non payment of VAT, duties, taxes or fees we will only refund the items that are returned to us in salable condition.
- Shipping times are estimates and are not guaranteed.